“If Confluence goes down, executives know immediately because they read and write with it all the time.” “I don’t like flying by the seat of my pants when upgrading Confluence because it’s the highest-visibility tool we use,” Matt says. The stakes were high, so they worked together from the beginning to minimize issues. With an extensive background in collaboration software and community management, Ciaira was the perfect person for the job. They recruited a Wiki Product & Knowledge Manager who could be fully dedicated to managing Confluence content, solve their challenges, and plan ahead for growth. HubSpotters count on Confluence to stay informed and get their work done, so the company’s leadership invested in infrastructure and talent to support their employees’ success. Plus, load times were slower during peak hours, and sometimes there were unexpected outages. ”īut as the number of employees and Confluence pages grew, it became harder to find the right information when needed. Ciaira Castorena, Wiki Product & Knowledge Manager, explains, “If there’s something you need to know or want others to know, it goes. HR People Operations uses it for communicating new benefits and recruiting strategies while Business Enablement uses it for documentation. Sales and Support use it as a knowledge base. Executives use Confluence for important announcements like business updates and new offices. Since HubSpot rolled out Confluence, the global organization uses it as the primary information source. Dedicating time and resources to HubSpot’s hub
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |